All ticket purchases are final and non-refundable in accordance with the Ticketing Code of Practice - Live Performance Australia and Bangarra's ticketing policy.
Please contact Bangarra for any enquiries.
Bangarra's Ticketing Policy
Tickets to Bangarra Dance Theatre events are sold by Bangarra Dance Theatre and third parties including ticketing agents and venue box offices. Tickets purchased through Bangarra Dance Theatre are subject to the terms and conditions outlined below. Tickets purchased through third parties are subject to the terms and conditions outlined by those parties which may differ from those outlined below.
Attendees must also abide by the terms and conditions of the venue in which the performance is held.
Bangarra Dance Theatre adopts the Live Performance Australia (LPA) Code of Practice for the Ticketing of Live Entertainment in Australia, available at liveperformance.com.au
1. Allocation of seats
The allocation of seats is at the total discretion of Bangarra Dance Theatre. Bangarra Dance Theatre reserves the right to vary, substitute or withdraw any seating arrangements, including Package seating.
2. Ticket prices
Ticket prices are correct at time of quotation or publication and are subject to change at any time without notice.
2.1 Bangarra Dance Theatre operates in a demand situation. Ticket prices will be dynamically adjusted, either up or down, based on real-time market demand and without notice.
2.2 Package tickets and package additional tickets are not subject to demand based pricing.
3. Ticket refunds
Tickets to Bangarra Dance Theatre's events and performances are non-refundable except in the case of a cancelled performance. Tickets that cannot be used may be donated back to Bangarra Dance Theatre and a tax receipt will be issued for the value of the ticket price. This can be claimed as a charitable donation. Tickets for donation must be returned to Bangarra Dance Theatre a minimum of five (5) working days prior to the ticketed performance.
4. Ticket exchanges
Tickets purchased directly through Bangarra Dance Theatre may be exchanged for the same production season, in the same city. Tickets cannot be exchanged between cities. Exchanges are subject to availability and seats comparable to those originally held cannot be guaranteed.
Tickets may be exchanged with Bangarra Dance Theatre Customer Services Team. Evidence of the original tickets being destroyed must be received by Bangarra Dance Theatre a minimum of five (5) working days prior to the scheduled performance. Newly issued tickets will then be returned to the package holder via post or collected from the venue box office with prior arrangement. Exchanges incur a handling fee of $2.50 per ticket exchanged.
Tickets for the Sydney seasons purchased through Bangarra Dance Theatre may be exchanged in person at Bangarra Dance Theatre office in Sydney. Exchanges made in person must be carried out a minimum of 48 hours prior to the ticketed performance. Tickets exchanged through Bangarra Dance Theatre Box Office will incur a handling fee of $2.50 per ticket.
In all instances, original tickets must be returned or evidence that they are destroyed provided, in order to facilitate an exchange. Lost tickets cannot be exchanged. Exchanges cannot be carried out once a performance has occurred.
Exchange fees are subject to change without notice. Ticket downgrades do not attract a refund.
5. Ticket upgrade and downgrades
If a ticket sold at a concession rate is to be used by a patron not eligible for the same concession, the difference between the concession and full rate must be paid by the ticketholder. This upgrade may be carried out with Bangarra Dance Theatre or venue box offices. If a full-priced ticket is to be used by a concession holder, the difference in price cannot be refunded.
6. Ticketing fees and charges
Some service fees apply when booking or exchanging tickets to performances by Bangarra Dance Theatre to cover the postage and/or handling costs associated with the transaction.
For general ticket purchases:
- $4 for online bookings
- $8 for phone bookings
- $8 for counter bookings
- Community event bookings through Bangarra Dance Theatre do not incur postage or handling fees.
Merchandise Delivery Fees:
- $8 for Australian Parcel Post
- $12 for Australian Express Post
- $0 for Order collection at Bangarra Dance Theatre
Ticketing fees and charges are subject to change without notice.
Please note: Third party sellers, such as ticketing agencies and venue box offices, will charge different fees. Please check with individual selling agencies to find out more information about their fees.
While Bangarra Dance Theatre works to dispatch tickets and merchandise as soon as possible, all delivery timelines are guides only and delivery dates may be subject to change. All orders are sent via standard post unless otherwise noted. Orders will be posted to the shipping address nominated during purchase.
7.1 Ticket Delivery Tickets purchased 14 or more working days in advance of the performance will be posted. Expected delivery timeline is 7 – 14 working days. Tickets purchased less than 14 working days in advance of the performance will not be posted. Your tickets will be made available for collection 1 hour prior to the performance start time at the venue Box Office. Tickets purchased internationally will be available for collection 1 hour prior to the performance start time at the venue Box Office. For Education events and classes, staff will check registrant names off a class list at the beginning of the event.
7.2 Merchandise Delivery Standard Australian orders: please allow 5 – 10 working days from order, except where product listing indicates a different time-frame. Occasionally delivery may exceed these timelines for reasons outside of our control. All orders are sent with tracking numbers; please contact our Team if you need to follow up on an order. Express Australian orders: Express delivery typically occurs in 2 – 3 working days, though some non-metro postcodes may take longer. For orders placed on Saturdays, Sundays, and public holidays, please allow an extra business day for your delivery to arrive. All orders are sent with a tracking number; please contact our Team if you need to follow up on an order. Please note express delivery is not available to all locations or for orders in excess of 5kgs.
Order pick up from Bangarra Dance Theatre: Items are available to collect from the Sydney office. Items should be available for pick up next day. Please bring a copy of your order confirmation email together with valid proof of identity. If you would like someone else to collect your order on your behalf, they will need to bring a copy of the order confirmation, written permission from the person who placed the order, as well as their own valid proof of identity. Any orders not collected within 10 days of purchase will be cancelled. Please note that it may take up to 3-5 working days to credit your account.
8. School and groups ticketing
Schools and groups of ten or more are able to reserve tickets without payment in order for numbers to be finalised. An invoice will be issued at the time of booking and payment is required in full, six weeks prior to the event. In the case of reserved seating performances, seating allocation will not be confirmed until payment is received. School groups will receive one complimentary teacher/guardian ticket for every ten paying students.
9. Offers and discount pricing
From time to time Bangarra Dance Theatre will offer special discounts to selected performances. Relevant proof of entitlement must be presented when booking - whether in the form of a password, promotional code, identification or other measure. Partial refunds will not be given on tickets previously purchased at full price.
10. Event particulars including dates, commencement time, duration and casting are subject to change. Venue admission is subject to the terms and conditions of purchase and additional conditions of entry may apply at the venue. No responsibility is taken by Bangarra Dance Theatre for any travel or ancillary expenses incurred or for loss consequential from amendment to advertised event details.
PROMO CODE POLICY
Bangarra Dance Theatre offers our customers special discounts, promotions, and other opportunities from time to time. These offers can be accessed with a specific promotion code. This code is unique to the promotion and should be entered in the promo code box when purchasing a ticket on Bangarra Dance Theatre’s website or quoted to the Customer Services Assistant, at the time of booking and exactly as it appears in the offer/promotion. Unless otherwise stated, promo codes issued by Bangarra Dance Theatre are valid for sales through Bangarra Dance Theatre only.
Bangarra Dance Theatre and agents selling tickets for our productions must sight valid concession or proof of age identification in order to dispatch concession-priced tickets. Venue staff may check concession identification upon entry to the venue, so please ensure you have valid concession identification on hand when attending performances. Where valid concession identification cannot be produced, an upgrade to the full-price ticket in that seating reserve will be required.
Available concessions may vary between performances and venues, and may change at any time without notice. Available concessions are as follows;
Australian pensioners can access discounts for all performances. Please provide a copy of your government or Department of Veterans’ Affairs issued Aged Pension card when booking.
SENIORS Special pricing for government-issued Seniors’ Card holders for selected performances at selected venues. Please provide a copy of your Australian Government issued Seniors’ Card when booking.
UNDER 30 Special pricing is available for youth aged 30 years in selected cities for selected performances. Please provide a copy of an official document that clearly shows your date of birth when booking.
FULL-TIME STUDENTS Special pricing is available to individuals with a full-time student card issued by an Australian secondary or tertiary institution for all performances. Please provide a copy of an Australian student card valid for the year in which your performance takes place when booking
CHILD Special pricing for children aged 16 years and under is available for all performances. Please provide a copy of an official document that clearly shows the child’s date of birth when booking.
LATECOMERS For the comfort and convenience of all patrons, latecomers can only be admitted into the auditorium at a suitable break in the performance. Suitable breaks vary between productions and may not be until an interval. If a suitable break prior to interval is identified, latecomers may not be seated in their ticketed seats, rather in an area adjacent to an entrance, where minimal disruption will be caused to seated attendees. This is at the discretion of venue staff.
Ticket refunds or exchanges are not available on the basis of late arrival. Bangarra Dance Theatre strongly recommends planning your journey to ensure you arrive at the venue well in advance of the scheduled performance commencement.
LOST TICKETS Lost ticket vouchers will be issued for misplaced tickets purchased through Bangarra Dance Theatre. These cannot be issued in advance of the performance and cannot be posted. Sydney and Melbourne ticket holders should contact Bangarra Dance Theatre to arrange a lost ticket voucher which can be collected from the venue box office 30 minutes prior to the performance. Lost tickets cannot be exchanged. Ticket holders who purchased through a venue box office or other booking agency should contact that agency to determine the procedure for lost tickets.
DELIVERY AND SHIPPING FEES
Orders are delivered via the Australia Post network. All orders are sent to the shipping address provided during checkout. Australia Post may leave a card at the nominated address to arrange re-delivery if it was not able to be delivered.
Merchandise Delivery Fees:
- $8 for Australian Parcel Post
- $12 for Australian Express Post
- $0 for Order collection at Bangarra Dance Theatre
We do not accept liability for any loss, theft or damage to the products after delivery.
Please allow 5 – 10 working days from order, except where product listing indicates a different time-frame. Occasionally delivery may exceed these timelines for reasons outside of our control. All orders are sent with tracking numbers; please contact our Customer Services Team if you need to follow up on an order.
EXPRESS DELIVERY Express delivery typically occurs in 2 – 3 working days, though some non-metro postcodes may take longer. For orders placed on Saturdays, Sundays, and public holidays, please allow an extra business day for your delivery to arrive. All orders are sent with a tracking number; please contact Customer Services if you need to follow up on an order. Please note express delivery is not available to all locations or for orders in excess of 5kgs.
ORDER PICK UP FROM BANGARRA DANCE THEATRE Items are available to collect from the Bangarra Dance Theatre Sydney office. Items should be available for pick up next day.
Please bring a copy of your order confirmation email together with valid proof of identity. If you would like someone else to collect your order on your behalf, they will need to bring a copy of the order confirmation, written permission from the person who placed the order, as well as their own valid proof of identity. Any orders not collected within 10 days of purchase will be cancelled. A refund will then be issued. Please note that it may take up to 3-5 working days to credit your account.
It is important that you verify your information is correct, especially your delivery address. If the address provided is incorrect and the package is returned, you may be billed for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us and we reserve the right to pass on applicable charges to you if you provide wrong address information. We also require a contact phone number, which may be used by the courier to arrange delivery. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or three attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances we will refund you the price of your order, less the delivery fees incurred by us.
RETURNS Peace of mind returns and exchanges: If you change your mind or your order is not quite right, you may return it to us within 30 days of the date you received it. You must contact us with your name and order number before returning any items. The cost of returning the item to us is your responsibility.
Items returned must be in ‘as-new’ condition. This means you have not used, damaged, washed or laundered any of the items. Please return items secured in their original packaging if possible.
After we have received your item and confirmed it is in ‘as-new’ condition, we will issue you with an exchange or refund of the purchase price less the initial delivery fees. If you have purchased an item using a free shipping offer and returned it because you have changed your mind, we will deduct the actual shipping cost to us from your refund. If we cannot be satisfied that you purchased the product from us then we will not accept your product for return. Additional delivery charges may apply if you are requesting an exchange due to a change of mind.
YOUR CONSUMER RIGHTS
The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number and our Customer Service Team will advise you on the next steps.
Unfortunately, and despite our best efforts, items are occasionally damaged in transit. If you notice that an item is damaged when it is delivered to you, please contact us within two days of delivery with clear digital photos showing the damage. Our Customer Services Team will advise you on the next steps. The type of resolution we offer will depend upon the circumstances. We may arrange to replace the product or provide you with a partial or full refund of the purchase amount. If we require you to return the product to us, Bangarra Dance Theatre will pay the cost of the return. We reserve the right to refuse a refund in cases where we deem damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions or failure to take reasonable care.
GIFT VOUCHER POLICY
- Gift Vouchers can be purchased in any denomination above $10 via phone, specific denominations are available via website.
- Gift Vouchers expire on 12 months following Gift Card purchase. Expired Gift Cards cannot be redeemed. After expiration any remaining Gift Card monies will be donated to Bangarra Dance Theatre.
- Gift Vouchers may be redeemed online at www.bangarra.com.au, by phone on 02 9251 5333 or through Bangarra Dance Theatre offices.
- Where the value of items purchased is greater than the value of the Gift Vouchers, the difference is payable by the Gift Voucher holder. Where the value of items is purchased is less than the value of the Gift Voucher, the remaining value will be held on account by Bangarra Dance Theatre for future purchases by the Gift Voucher holder. Original expiry conditions will apply.
- The recipient must provide full contact details when redeeming a Gift Voucher.
- The Gift Voucher identification code must be quoted when redeeming.
- Lost, stolen or deleted Gift Vouchers cannot be replaced.
- There are no fees associated with purchasing Bangarra Dance Theatre Gift Voucher. Standard processing, booking or postage and handling fees will apply on redemption of Gift Vouchers.
- Gift Vouchers can only be redeemed for events and merchandise sold directly through Bangarra Dance Theatre. Gift Vouchers issued by Bangarra Dance Theatre cannot be redeemed for tickets purchased through venue box offices or other agencies selling Bangarra Dance Theatre tickets or merchandise.
Information on how to enter the Promotion and the Prizes form part of these Terms and Conditions. Entries not made in accordance with these Terms and Conditions may be disqualified. Participation in this Promotion is deemed acceptance of these Terms and Conditions. Capitalised terms have the meanings given in these Terms and Conditions unless otherwise provided or the context otherwise requires.
Promoter: Bangarra Dance Theatre (ABN 96 003 814 006) of Pier 4, 15 Hickson Road, Walsh Bay NSW 2000. Phone number: (02) 9251 5333.
Bangarra is authorised to conduct this competition under NSW Permit No. LTPM/17/01847.
The Promotion is only open to Eligible Entrants. An “Eligible Entrant” is an individual who:
is above 18 years of age;
is an Australian resident;
complies with the entry requirements below;
is eligible to take the Prize when required;
and is not otherwise ineligible under clauses below.
Individuals are not eligible to enter the Promotion or win the Prize if they are a director, manager or employee of the Promoter, or an agency of the Promoter directly associated with the Promotion, or if they are an immediate family member of such director, manager or employee.
In addition to any other eligibility requirement in these Terms and Conditions, if any contact details provided to Bangarra Dance Theatre are incorrect, such entry will not be eligible to qualify for the Promotion. If there is a dispute as to the identity of an Eligible Entrant, the Promoter reserves the right, in its sole and absolute discretion, to determine the identity of the Eligible Entrant.
The Promoter reserves the right, at any time, to verify the validity of entries and the validity of entrants to qualify as Eligible Entrants (including the right to confirm and verify an entrant’s identity, age and place of residence) and to disqualify any entrant who submits an entry that is not in accordance with these Terms and Conditions or who tampers with the entry process. Errors and omissions may be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
Entry to the Promotion
Correctly complete the survey including first name, last name, email address and answer the question provided to receive one (1) entry to win a 3-course dinner with matched wines for four (4) people at Bennelong Restaurant (valued at $784). Persons are only allowed to enter the draw once. Entrants who click submit accept Bangarra Dance Theatre’s terms and conditions of this promotion, will allow Bangarra Dance Theatre to add their details to Bangarra Dance Theatre’s contact database, and are willing to receive email of future offers and promotions from Bangarra Dance Theatre.
The draw will be conducted at the head office of the Promoter, located at, Pier 4, 15 Hickson Road, Walsh Bay NSW 2000 on Wednesday 28 June 2017 at 3.00 PM. For the draw, the names of those entrants that comply with Sections 2 and 3 of these Terms and Conditions, who have completed and submitted the required criteria before the closing date will be placed in to a Microsoft Excel spreadsheet. The name of the winner will be randomly drawn by a representative of the Promoter. The first valid entry drawn will win the Prize.
A Prize cannot be exchanged or redeemed for cash. Acceptance of a Prize is subject to, and conditional on, the Prize winner or their approved nominee being able to lawfully take possession of the Prize. If for any reason, a Prize winner cannot take the Prize, then the Prize may be forfeited and no compensation will be paid in lieu.
Unless specified, ancillary costs are not included in the Prize and are the responsibility of the Prize winner.
If the Prize or receipt of it incurs a tax liability, the Prize winner is liable for payment of such tax.
In the event that the Prize is unavailable for any reason, at any time, the Promoter reserves the right to substitute the Prize with another Prize of equal value, subject to the written direction of any relevant regulatory authority, and the Prize winner will be notified accordingly. This includes restaurant availability.
The Promoter will contact the Prize winner in writing by the 30th day of the month in which that draw occurred to confirm whether the Prize winner wishes to claim the Prize.
If the Prize winner wishes to claim the Prize, the Promoter will deliver the Prize to the Prize winner as soon as reasonably practicable. If a winner fails to claim their Prize by a specified date or if the Promoter is unable to contact the winner, the winner will be deemed to have forfeited the Prize and a new winner will be selected.
In accepting a Prize, a Prize winner agrees to participate in any publicity arrangements made by or on the behalf of the Promoter. The Prize winner further acknowledges and agrees that the Promoter has the right to publicise his/her name, the State or Territory in which the winner ordinarily resides, without restriction in respect of this Promotion and any products manufactured, distributed and/or supplied by the Promoter, without any payment being made to them.
The Promoter will not be responsible for any delayed, lost or misdirected communications.
To the fullest extent permissible by law, each entrant in the Promotion including without limitation the Eligible Entrants and the Prize winner (and any nominee), releases the Promoter from any claim, loss, damage, expense (including any claim for legal expenses), cost or charge sustained or in any way incurred by such entrant in connection with the Prize or their participation in the Promotion. The Promoter, its related bodies corporate, its or their officers, employees and agents will not be liable for any loss, damage or personal injury whatsoever (including but not limited to direct, indirect and consequential loss) suffered or sustained in connection with this Promotion, the implementation of this Promotion, or the use of any prize, except for any liability which cannot be excluded by law. Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act (2010) (Cth), as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the States and Territories of Australia.
The Promoter will not be responsible for any act, omission, failure or delay by the Promoter that is due to an act of God, riots, acts of terrorism, storms, fire, any labour or industrial dispute, any strike, and other acts, which are not reasonably within the control of the Promoter. In addition, if this Promotion is otherwise interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, subject to State legislation and written regulatory directions, the Promoter reserves the right to cancel, terminate, modify or suspend the Promotion or disqualify any entrant.
In the event of a dispute, the decision of the Promoter is final and binding and no correspondence will be entered into.
All prices are stated in Australian dollars, represent the recommended retail price or, in the absence of a recommended retail price, the prevailing market price to the best of the Promoter’s knowledge and include GST.
As a condition of accepting the Prize, the winner (and his/her nominee, if applicable) may be required to sign legal documentation as and in the form required by the Promoter and/or Prize supplier in their absolute discretion, including but not limited to a legal release and indemnity form.
The Promoter collects personal information in order to conduct the Promotion and may, for this purpose, disclose such information to third parties, including but not limited to agents, contractors, service providers, Prize supplier and, as required, to Australian regulatory authorities. Entry is conditional on providing this information. The Promoter may, for an indefinite period, unless otherwise advised, use the information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the entrant. Entrants should direct any request to access, update or correct information to the Promoter by writing to Bangarra Dance Theatre, Pier 4, 15 Hickson Road, Walsh Bay NSW 2000. All entries become the property of the Promoter. Responses to surveys may be used on anonomously on Bangarra Dance Theatre's social media channels and promotional materials.
Subject to the approval of the authorities that have issued permits in respect to the Promotion, the Promoter reserves the right to amend, withdraw or vary these Terms and Conditions at anytime without notice.
Bangarra Dance Theatre
Pier 4, 15 Hickson Road
Walsh Bay NSW 2000 Australia
+61 2 9251 5333
+61 2 9251 5266 (fax)