All ticket purchases are final and non-refundable in accordance with the Ticketing Code of Practice - Live Performance Australia and Bangarra's Ticketing Policy.
Please contact Bangarra for any enquiries.
Ticketing Policy
Tickets to Bangarra Dance Theatre events are sold by Bangarra Dance Theatre and third parties including ticketing agents and venue box offices. Tickets purchased through Bangarra Dance Theatre are subject to the terms and conditions outlined below. Tickets purchased through third parties are subject to the terms and conditions outlined by those parties which may differ from those outlined below.
Attendees must also abide by the terms and conditions of the venue in which the performance is held.
Bangarra Dance Theatre adopts the Live Performance Australia (LPA) Code of Practice for the Ticketing of Live Entertainment in Australia, available at liveperformance.com.au
1. Allocation of seats
The allocation of seats is at the total discretion of Bangarra Dance Theatre. Bangarra Dance Theatre reserves the right to vary, substitute or withdraw any seating arrangements, including Package seating.
2. Ticket prices
Ticket prices are correct at time of quotation or publication and are subject to change at any time without notice.
2.1 Bangarra Dance Theatre operates in a demand situation. Ticket prices will be dynamically adjusted, either up or down, based on real-time market demand and without notice.
2.2 Package tickets and package additional tickets are not subject to demand based pricing.
3. Ticket refunds
Tickets to Bangarra Dance Theatre's events and performances are non-refundable except in the case of a cancelled performance. Tickets that cannot be used may be donated back to Bangarra Dance Theatre and a tax receipt will be issued for the value of the ticket price. This can be claimed as a charitable donation. Tickets for donation must be returned to Bangarra Dance Theatre a minimum of five (5) working days prior to the ticketed performance.
4. Ticket exchanges
Tickets purchased directly through Bangarra Dance Theatre may be exchanged for the same production season, in the same city. Tickets cannot be exchanged between venues. Exchanges are subject to availability and seats comparable to those originally held cannot be guaranteed.
Tickets may be exchanged with Bangarra Dance Theatre Customer Services Team. Evidence of the original tickets being destroyed must be received by Bangarra Dance Theatre a minimum of five (5) working days prior to the scheduled performance. Newly issued tickets will then be returned to the package holder via post or collected from the venue box office with prior arrangement. Exchanges incur a handling fee of $5 per ticket exchanged.
In all instances, original tickets must be returned or evidence that they are destroyed provided, in order to facilitate an exchange. Lost tickets cannot be exchanged. Exchanges cannot be carried out once a performance has occurred.
Exchange fees are subject to change without notice. Ticket downgrades do not attract a refund.
5. Ticket upgrade and downgrades
If a ticket sold at a concession rate is to be used by a patron not eligible for the same concession, the difference between the concession and full rate must be paid by the ticketholder. This upgrade may be carried out with Bangarra Dance Theatre or venue box offices. If a full-priced ticket is to be used by a concession holder, the difference in price cannot be refunded.
6. Ticketing fees and charges
Some service fees apply when booking or exchanging tickets to performances by Bangarra Dance Theatre to cover the postage and/or handling costs associated with the transaction.
For general ticket purchases:
$5 for online bookings
$8 for phone bookings
$8 for counter bookings
Community event bookings through Bangarra Dance Theatre do not incur postage or handling fees.
Merchandise Delivery Fees:
$8 for Australian Parcel Post
$12 for Australian Express Post
$0 for Order collection at Bangarra Dance Theatre
Ticketing fees and charges are subject to change without notice.
Please note: Third party sellers, such as ticketing agencies and venue box offices, will charge different fees. Please check with individual selling agencies to find out more information about their fees.
7. Resale prohibited
You agree not to re-sell any tickets. Tickets must be purchased from an authorised ticket seller and must not be included in packages or used in advertising unless authorised by Bangarra in writing.
Tickets purchased from Ticketmaster Resale, Viagogo, Ticketbis, eBay, Gumtree, Tickets Australia or any other unauthorised re-seller may be cancelled without notice and/or the holder may be refused admission to the event.
8. Postage
While Bangarra Dance Theatre works to dispatch tickets and merchandise as soon as possible, all delivery timelines are guides only and delivery dates may be subject to change. All orders are sent via standard post unless otherwise noted. Orders will be posted to the shipping address nominated during purchase.
8.1 Ticket Delivery
Tickets purchased 14 or more working days in advance of the performance will be posted. Expected delivery timeline is 7 – 14 working days. Tickets purchased less than 14 working days in advance of the performance will not be posted. Your tickets will be made available for collection 1 hour prior to the performance start time at the venue Box Office. Tickets purchased internationally will be available for collection 1 hour prior to the performance start time at the venue Box Office. For Education events and classes, staff will check registrant names off a class list at the beginning of the event.
8.2 Merchandise Delivery
Standard Australian orders: please allow 5 – 10 working days from order, except where product listing indicates a different time-frame. Occasionally delivery may exceed these timelines for reasons outside of our control. All orders are sent with tracking numbers; please contact our Team if you need to follow up on an order. Express Australian orders: Express delivery typically occurs in 2 – 3 working days, though some non-metro postcodes may take longer. For orders placed on Saturdays, Sundays, and public holidays, please allow an extra business day for your delivery to arrive. All orders are sent with a tracking number; please contact our Team if you need to follow up on an order. Please note express delivery is not available to all locations or for orders in excess of 5kgs.
Order pick up from Bangarra Dance Theatre: Items are available to collect from the Sydney office. Items should be available for pick up next day. Please bring a copy of your order confirmation email together with valid proof of identity. If you would like someone else to collect your order on your behalf, they will need to bring a copy of the order confirmation, written permission from the person who placed the order, as well as their own valid proof of identity. Any orders not collected within 10 days of purchase will be cancelled. Please note that it may take up to 3-5 working days to credit your account.
9. School and groups ticketing
Schools and groups of ten or more are able to reserve tickets without payment in order for numbers to be finalised. An invoice will be issued at the time of booking and payment is required in full, six weeks prior to the event. In the case of reserved seating performances, seating allocation will not be confirmed until payment is received. School groups will receive one complimentary teacher/guardian ticket for every ten paying students.
10. Offers and discount pricing
From time to time Bangarra Dance Theatre will offer special discounts to selected performances. Relevant proof of entitlement must be presented when booking - whether in the form of a password, promotional code, identification or other measure. Partial refunds will not be given on tickets previously purchased at full price.
11. Event particulars including dates, commencement time, duration and casting are subject to change. Venue admission is subject to the terms and conditions of purchase and additional conditions of entry may apply at the venue. No responsibility is taken by Bangarra Dance Theatre for any travel or ancillary expenses incurred or for loss consequential from amendment to advertised event details.
PROMO CODE POLICY
Bangarra Dance Theatre offers our customers special discounts, promotions, and other opportunities from time to time. These offers can be accessed with a specific promotion code. This code is unique to the promotion and should be entered in the promo code box when purchasing a ticket on Bangarra Dance Theatre’s website or quoted to the Customer Services Assistant, at the time of booking and exactly as it appears in the offer/promotion. Unless otherwise stated, promo codes issued by Bangarra Dance Theatre are valid for sales through Bangarra Dance Theatre only.
CONCESSION POLICY
Bangarra Dance Theatre and agents selling tickets for our productions must sight valid concession or proof of age identification in order to dispatch concession-priced tickets. Venue staff may check concession identification upon entry to the venue, so please ensure you have valid concession identification on hand when attending performances. Where valid concession identification cannot be produced, an upgrade to the full-price ticket in that seating reserve will be required.
Available concessions may vary between performances and venues, and may change at any time without notice. Available concessions are as follows;
CONCESSION Concession pricing is available to individuals with an Australian Concession Card, Department of Veterans’ Affairs issued Aged Pension card, and/or Full-Time Student Card from an Australian secondary or tertiary institution. Please provide a valid and official document that clearly shows your concession at the performance.
SENIORS Special pricing for government-issued Seniors’ Card holders for selected performances at selected venues. Please provide a copy of your Australian Government issued Seniors’ Card at the performance.
UNDER 30 Special pricing is available for youth aged 30 years and younger in selected cities for selected performances. Please provide a copy of an official document that clearly shows your date of birth upon arrival at the performance.
GROUPS POLICY
GROUP 8+ Special pricing for bookings of 8 or more. Payment is required at the time of booking.
FAMILY OF 4 Special pricing is available for families; is available for bookings of 1 adult and 3 children, or 2 adults and 2 children. Payment is required at the time of booking.
ATTENDANCE POLICY
LATECOMERS For the comfort and convenience of all patrons, latecomers can only be admitted into the auditorium at a suitable break in the performance. Suitable breaks vary between productions and may not be until an interval. If a suitable break prior to interval is identified, latecomers may not be seated in their ticketed seats, rather in an area adjacent to an entrance, where minimal disruption will be caused to seated attendees. This is at the discretion of venue staff.
Ticket refunds or exchanges are not available on the basis of late arrival. Bangarra Dance Theatre strongly recommends planning your journey to ensure you arrive at the venue well in advance of the scheduled performance commencement.
LOST TICKETS Lost ticket vouchers will be issued for misplaced tickets purchased through Bangarra Dance Theatre. These cannot be issued in advance of the performance and cannot be posted. Sydney and Melbourne ticket holders should contact Bangarra Dance Theatre to arrange a lost ticket voucher which can be collected from the venue box office 30 minutes prior to the performance. Lost tickets cannot be exchanged. Ticket holders who purchased through a venue box office or other booking agency should contact that agency to determine the procedure for lost tickets.
SHOP POLICY
DELIVERY AND SHIPPING FEES
Orders are delivered via the Australia Post network. All orders are sent to the shipping address provided during checkout. Australia Post may leave a card at the nominated address to arrange re-delivery if it was not able to be delivered.
Merchandise Delivery Fees:
- $10 for Australian Parcel Post
- International Post - price subject to location
We do not accept liability for any loss, theft or damage to the products after delivery.
STANDARD DELIVERY
Please allow 5 – 10 working days from order, except where product listing indicates a different time-frame. Occasionally delivery may exceed these timelines for reasons outside of our control. All orders are sent with tracking numbers; please contact our Customer Services Team if you need to follow up on an order.
EXPRESS DELIVERY Express delivery typically occurs in 2 – 3 working days, though some non-metro postcodes may take longer. For orders placed on Saturdays, Sundays, and public holidays, please allow an extra business day for your delivery to arrive. All orders are sent with a tracking number; please contact Customer Services if you need to follow up on an order. Please note express delivery is not available to all locations or for orders in excess of 5kgs.
DELIVERY FAILURE
It is important that you verify your information is correct, especially your delivery address. If the address provided is incorrect and the package is returned, you may be billed for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us and we reserve the right to pass on applicable charges to you if you provide wrong address information. We also require a contact phone number, which may be used by the courier to arrange delivery. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or three attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances we will refund you the price of your order, less the delivery fees incurred by us.
RETURNS Peace of mind returns and exchanges: If you change your mind or your order is not quite right, you may return it to us within 30 days of the date you received it. You must contact us with your name and order number before returning any items. The cost of returning the item to us is your responsibility.
Items returned must be in ‘as-new’ condition. This means you have not used, damaged, washed or laundered any of the items. Please return items secured in their original packaging if possible.
After we have received your item and confirmed it is in ‘as-new’ condition, we will issue you with an exchange or refund of the purchase price less the initial delivery fees. If you have purchased an item using a free shipping offer and returned it because you have changed your mind, we will deduct the actual shipping cost to us from your refund. If we cannot be satisfied that you purchased the product from us then we will not accept your product for return. Additional delivery charges may apply if you are requesting an exchange due to a change of mind.
YOUR CONSUMER RIGHTS
The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number and our Customer Service Team will advise you on the next steps.
DAMAGED ITEMS
Unfortunately, and despite our best efforts, items are occasionally damaged in transit. If you notice that an item is damaged when it is delivered to you, please contact us within two days of delivery with clear digital photos showing the damage. Our Customer Services Team will advise you on the next steps. The type of resolution we offer will depend upon the circumstances. We may arrange to replace the product or provide you with a partial or full refund of the purchase amount. If we require you to return the product to us, Bangarra Dance Theatre will pay the cost of the return. We reserve the right to refuse a refund in cases where we deem damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions or failure to take reasonable care.
GIFT VOUCHER POLICY
- Gift Vouchers can be purchased in any denomination above $10 via phone, specific denominations are available via website.
- Gift Vouchers expire on 12 months following Gift Card purchase. Expired Gift Cards cannot be redeemed. After expiration any remaining Gift Card monies will be donated to Bangarra Dance Theatre.
- Gift Vouchers may be redeemed online at www.bangarra.com.au, by phone on 02 9251 5333 or through Bangarra Dance Theatre offices.
- Where the value of items purchased is greater than the value of the Gift Vouchers, the difference is payable by the Gift Voucher holder. Where the value of items is purchased is less than the value of the Gift Voucher, the remaining value will be held on account by Bangarra Dance Theatre for future purchases by the Gift Voucher holder. Original expiry conditions will apply.
- The recipient must provide full contact details when redeeming a Gift Voucher.
- The Gift Voucher identification code must be quoted when redeeming.
- Lost, stolen or deleted Gift Vouchers cannot be replaced.
- There are no fees associated with purchasing Bangarra Dance Theatre Gift Voucher. Standard processing, booking or postage and handling fees will apply on redemption of Gift Vouchers.
- Gift Vouchers can only be redeemed for events and merchandise sold directly through Bangarra Dance Theatre. Gift Vouchers issued by Bangarra Dance Theatre cannot be redeemed for tickets purchased through venue box offices or other agencies selling Bangarra Dance Theatre tickets or merchandise.
TEACHERS' WORKSHOP TERMS & CONDITIONS
Payments
Payment/s for Winhanga-rra workshop must be paid within 14 days of receipt of invoice. Failure to receive your payment by the due date, will result in your place being cancelled and it will be re-advertised. If you have any issues with the payment schedule please contact us at: education@bangarra.com.au
Refunds, cancellations and transfers
There will be no refund of workshop fee if the participant does not attend on the date for which they are registered.
There will be no refund of fees within 14 days of the workshop except in the case of extenuating circumstances as outlined below.
• Personal illness, injury or medical emergency
• Immediate family sickness or medical emergency
• Circumstances beyond the control of the teacher
If a refund is determined as appropriate, a fee of $50 will be retained as an administration fee.
A full refund will be given to schools/teachers who have already paid their fee if Bangarra Dance Theatre cancels the workshop for any reason, (including natural disaster) however we will not be liable for any extra costs incurred –substitute teacher costs to school, travel to the workshop or accommodation.
If you have paid for your place in the workshop and you find yourself unable to attend, you may transfer your position to a later workshop, however you must provide 14 days’ notice. Transferring to a later date will incur an administration fee of $50.00.
NB: Please be aware that this may result in transferring to the following year as we have a limited program of events.
CHILD SAFETY STATEMENT
Bangarra Dance Theatre acknowledges the United Nations Convention on the Rights of Children and works to uphold the ten National Principles for Child Safe Organisations. (Australian Human Rights Commission 2018)
We are committed to the safety and well-being of children by creating and maintaining a child safe organisation, where children are protected from all types of abuse and/or trauma.
Our commitment to Child Safety extends to creating and maintaining a culturally safe space for Aboriginal and Torres Strait Islander children.
These commitments are instrumental in how we plan our programs, engage with young audiences and support all young people who participate in our learning activities, and are underpinned by relevant policies, procedures and risk management plans.
This Child Safety Statement applies to all employees, contractors, secondment and intern individuals and casual staff working at Bangarra Dance Theatre, in our studios, online, and in the theatres and venues where we perform.
Updated September 2022.